Privacy Policy

Welcome to Biancon Kitchen, operated by Biancon Kitchen. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

This Privacy Policy applies to all users of our website and services. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

To provide you with the best shopping experience, we collect various types of information:

Personal Information

• Contact Details: Name, email address, phone number, shipping and billing addresses
• Account Information: Username, password, profile preferences, purchase history
• Payment Information: Credit/debit card details, UPI IDs, wallet information (processed securely through payment gateways)
• Order Details: Products purchased, order values, shipping preferences, delivery status

Technical Information

• Device Information: IP address, browser type, device type, operating system, screen resolution
• Usage Data: Pages visited, time spent, click patterns, search queries, cart activity
• Location Data: General location based on IP address for regional offers and shipping calculations

Automatically Collected Information

• Cookies and similar tracking technologies
• Log files and analytics data
• Social media interactions (if you connect through social platforms)
• Referral source information

We use your personal information for various business purposes:

Order Processing & Fulfillment

• Process your orders and payments securely
• Arrange shipping and provide order tracking
• Send order confirmations, invoices, and updates
• Manage returns, refunds, exchanges, and customer support

Customer Service & Communication

• Respond to your inquiries and provide technical support
• Send important service announcements and policy updates
• Notify you about order status updates and delivery information
• Personalize your shopping experience based on preferences

Marketing & Personalization

• Send promotional offers, newsletters, and updates (with your consent)
• Recommend products based on your browsing history and preferences
• Show personalized content, advertisements, and product suggestions
• Inform you about new collections, sales, and exclusive offers

Business Operations

• Improve our website functionality, design, and user experience
• Conduct market research, analysis, and customer surveys
• Prevent fraud, unauthorized transactions, and enhance security
• Comply with legal obligations, regulations, and law enforcement requests

We respect your privacy and do not sell your personal information. We may share your data in the following circumstances:

Service Providers

• Payment Processors: Razorpay, PhonePe, and other secure payment gateways
• Shipping Partners: Delivery services for order fulfillment and tracking
• Marketing Platforms: Email service providers and analytics tools for communication
• IT Services: Cloud hosting, security services, and website maintenance providers
• Customer Support: Tools to manage customer inquiries and support tickets

Legal Requirements

• To comply with legal obligations, court orders, and government requests
• To protect our rights, privacy, safety, or property, and that of our users
• To investigate potential fraud, security issues, or violations of our terms
• In connection with business transfers, mergers, acquisitions, or bankruptcy

With Your Consent

• With your explicit consent for specific partnerships or third-party services
• For co-branded offers, promotions, or marketing campaigns you opt into
• When you choose to connect your account with third-party services

We implement robust security measures to protect your personal information:

Security Measures

• Encryption: SSL/TLS encryption for all data transmission between your browser and our servers
• Secure Storage: Protected servers with access controls, firewalls, and intrusion detection
• Payment Security: PCI-DSS compliant payment processing with tokenization
• Access Controls: Limited employee access to personal data based on job requirements
• Regular Audits: Security assessments, vulnerability testing, and penetration testing
• Data Backup: Regular backups and disaster recovery procedures

Data Retention

• Order Information: 7 years for tax, accounting, and legal compliance purposes
• Account Information: Until account deletion request or 2 years of inactivity
• Marketing Data: Until consent withdrawal or 3 years of inactivity
• Customer Service Records: 3 years for quality assurance and training
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and cannot be disabled
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences, settings, and login information
• Targeting Cookies: Used to deliver relevant advertisements and measure ad performance
• Analytics Cookies: Google Analytics and similar tools for website improvement
• Social Media Cookies: Enable social sharing and integration features

Your Cookie Choices

• Control cookies through your browser settings and privacy preferences
• Opt-out of non-essential cookies through our cookie consent banner
• Disable personalized advertising through ad network opt-out tools
• Clear existing cookies from your browser at any time
• Use browser extensions to manage cookie preferences

You have several rights regarding your personal information:

Access & Control Rights

• Access Right: Request a copy of your personal data we hold
• Correction Right: Update or correct inaccurate or incomplete information
• Deletion Right: Request deletion of your personal data (right to be forgotten)
• Restriction Right: Limit how we use your information in certain circumstances
• Portability Right: Receive your data in a structured, commonly used format
• Objection Right: Object to processing of your personal data

Marketing Preferences

• Opt-out of marketing communications at any time using unsubscribe links
• Adjust email, SMS, and push notification preferences in your account settings
• Control personalized advertising through cookie settings and ad preferences
• Manage frequency and type of communications you receive from us

How to Exercise Your Rights

• Contact our Data Protection Officer at hello@bianconkitchen.com
• Use the privacy settings in your account dashboard
• Submit a formal data access or deletion request through our contact form
• Allow up to 30 days for us to process your request
• We may ask for verification of your identity before processing requests

As an Indian company, we primarily store and process data within India. However, some service providers may process data in other countries for specific purposes such as analytics, customer support, or cloud storage.

When data is transferred outside India, we ensure appropriate safeguards are in place to protect your information according to Indian data protection standards. These safeguards may include:

• Data Processing Agreements with international service providers
• Standard Contractual Clauses approved by relevant authorities
• Certifications under privacy frameworks like ISO 27001
• Regular security assessments and audits of international partners

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our records.

For children aged 13-18, we recommend that parents or guardians review and supervise their online activities and consider using parental control tools to provide a safe online environment.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to registered users for significant changes
• Displaying prominent notices on our website for major updates
• Updating the privacy policy link in our website footer

Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.