Shipping Policy

Orders are typically processed within 1–2 business days after payment confirmation. During peak seasons, festivals, or promotional events, processing may take up to 3 business days.

Choose the shipping option that best suits your needs. All timelines are estimates and may vary based on location.

Once your order is shipped, you will receive an email and SMS notification with tracking details. You can use the tracking number to monitor your shipment's progress.

Shipping fees are calculated at checkout based on your delivery location and selected shipping option. Free shipping is available on all orders above ₹499.

Shipping Cost Breakdown:

• Orders below ₹499: ₹50 standard shipping
• Orders above ₹499: Free standard shipping
• Express shipping: Additional ₹100
• Bulk educational orders: Special rates available (contact support)
• International shipping: Currently not available

Currently, we ship across all states and union territories in India. We deliver to both urban and rural areas, though delivery times may vary for remote locations.

Delivery Delays

While we strive to deliver within the estimated timelines, occasional delays may occur due to:

• Courier service delays or logistics issues
• Weather conditions or natural disasters
• Political unrest, strikes, or bandhs
• Address inaccuracies or accessibility issues
• Festival seasons or peak shopping periods

Lost or Damaged Items

We take utmost care in packaging your books and educational materials to prevent damage during transit. However, if your order arrives damaged or is lost:

• Contact us within 48 hours of delivery
• Provide clear photos/video evidence of the damage
• For lost packages, wait 3 extra days beyond estimated delivery
• We will coordinate with the courier partner for resolution
• Replacement or refund will be processed as per our policy

Failed Delivery Attempts

If the courier is unable to deliver due to incorrect address, recipient unavailable, or other reasons:

• Courier will attempt delivery 2 more times
• Package will be held at local courier office for 5 days
• You will receive pickup notification via SMS/email
• After 5 days, package returns to us and restocking fees may apply